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Buyers Premium Terms

 As stated on all of our online listing portals including but not limited to Rightmove, Zoopla, OnTheMarket and our website and Mobile App through iOS and Android - Let Property is committed to facilitating a smooth transaction process between buyer and seller. To allow for maximum commitment to the sale from both parties, a Buyers Premium, according to the terms stated below, applies in order to secure a property.


When a Buyers Premium has been paid, the Buyer has instantly secured the property for the verbally agreed price for the duration of the invoice term. Let Property will not accept any other offers on behalf of the seller and this payment provides the buyer with exclusivity to the property for the agreed term. Below are the list of services provided with the Buyers Premium:

Our Pre-Checks and Investment Standards

Let Property has incurred all of the up front costs to pre check and approve all investments that we list on our marketplace. All properties listed by Let Property go through rigorous pre checks to ensure that the properties we list are investment grade. Let Property only approves around 40% of the properties that are brought to us by sellers and many of the properties that do not fit our tight compliance process are sent to our partner auction house. You can view our full list of our pre-checks at letproperty.co.uk/pre-checks. Examples of our pre-checks are as follows: Payment History & Current Rent Verification, Valid Tenancy Agreement Verification, Professional Condition Check, Property Photography Taken By Let Property, Seller Ownership Verification, Basic Mortgageability Assessment, Heating System Check and many more…

First Come, First Serve

The Buyers Premium acts as a reservation fee for the stated property. With this, all of our properties are available on a first come, first serve basis, meaning that there are no closing dates or bidding wars with any of our properties that we sell. When the Buyers Premium has been paid, the property is instantly reserved by yourself at the verbally agreed price. That means, that even if someone comes in with a higher offer - we legally can’t take that offer as you have already secured the property.

Assigned Completion Agent

You will be given access to an assigned Completion Agent shortly after your payment has been confirmed. Whilst it is your responsibility to ensure the property completes within the agreed term through your solicitor, our completion agent will help to facilitate a smooth completion process and be available to answer any questions that you may have. If you need us to introduce you to a solicitor or mortgage advisor during the completion process you can access a range of Let Property Approved partners at letproperty.co.uk/partners. Our completions team will also touch in with you during the completion process in order to ensure that the process is moving smoothly. This service is provided as part of the sale at no additional cost.

Lettings Consultation

You can access a Lettings Consultation Call from a qualified MARLA Letting Agent through Let Property Management where you can ask property management and compliance related questions. Let Property Management can also fully manage the property on your behalf, after completion, if applicable. You can discuss fees with them and we offer a range of services to make it easier for buyers to have their property managed post purchase if this is a service you wish to access.

Let Property is registered with The Property Ombudsman and our buyer fees fall in line with guidance set out in Section 5o of The Property Ombudsman (Scotland) Agent Code of Practice available here:

https://www.tpos.co.uk/images/documents/Codes/TPOE36-3_Code_of_Practice_for_Residential_Estate_Agents_in_Scotland_-_Effective_1_June_2019.pdf

By paying the amount stated on the Buyers Premium invoice you are agreeing to every term within Terms of Business stated here.

1 . The Seller withdrawing from sale:
The full amount of the Buyers Premium is refundable if the seller no longer wishes to proceed with the sale. If the seller legally withdraws from the sale, you must inform Let Property via email in accordance with our complaints handling procedure and provide at least 28 working days for a resolution. If the seller agrees to proceed under your original price agreement then this refund reason would not be valid. If the seller does not proceed after Let Property has made its efforts, confirmation must be provided by the buyers legally qualified solicitor in order to receive a refund.

2. Information Provided:
By proceeding with payment, the buyer confirms that they are satisfied with the pre-checks and the information contained within the Property Documents folder upon initial enquiry, and accepts the documents as they stand. Let Property provides all documentation in good faith, believing it to be true and accurate.

Each property is unique, and while we provide as many relevant pre-checks as possible, they are not guaranteed and certain checks may not be included where they are not applicable.

The buyer agrees not to communicate with the tenant and/or seller or visit the property at any point prior to the completion of the sale. The buyer can make contact with their solicitor or Let Property to progress the sale. If the buyer makes any form of contact with the seller or tenant this may result in cancellation of the agreement and forfeiture of the Buyers Premium.

The buyer can instruct a surveyor on behalf of their lender if necessary. Let Property can arrange for access to the property on behalf of the buyer for the purposes of a survey at any point during the completion process.

3. Final Terms:
Refunds or Purchasing Credits for any other reason not listed above will only be considered in exceptional circumstances and are not guaranteed. Any such decision will be made in accordance with our complaints policy and relevant consumer law.

Let Property’s liability is limited to the value of the Buyers Premium invoice total. We accept no responsibility for any additional costs or losses incurred in connection with the property purchase, including but not limited to legal fees, surveyor fees, or any direct or indirect losses. This limitation of liability applies even in circumstances where Let Property may have been at fault.

If a buyer's premium is credited or refunded for any reason and the buyer legally exchanges missives or exchanges in any way on the property, then the buyer will be due a fixed fee of £8,000 to Let Property. If the buyer pays this fee within 5 working days then this fee is reduced to a fixed fee of £4,000. This charge reflects administrative and commercial costs incurred as a result of the buyer re-engaging in the transaction. These costs are exclusive of any Legal Costs or debt recovery costs that Let Property may incur to recover funds from the buyer.

You agree to follow our formal complaints handling process at letproperty.co.uk/complaints-process and you can contact us on hello@letproperty.co.uk.

This Agreement is governed by the laws of Scotland. Any matters arising in connection with it will be handled under the exclusive jurisdiction of the Scottish courts.

Last Updated: 16th July 2025